Returns & Cancellation/Refunds Policy, for non-personalised /non-bespoke items
If your items arrive damaged or incorrect please contact us within 7 days. We shall replace or refund the damaged goods and refund the standard parcel cost of returning your goods, the original postage charge will not be refunded. Please do not return the damaged goods without contacting us first as postage will not be refunded without prior notification. We advise that you check your order on receipt as we cannot investigate discrepancies after this time. Particular scrutiny will be used in connection with this aspect of our returns policy. If there is a discrepancy over the returned goods, theballoonshop.co.uk must contact the customer within 7 days of receipt to discuss this.
If you wish to change your order please return the item within 14 days of receipt. Please return with a copy of your original invoice and we will refund you for the items you have returned, providing they are returned in their original condition and any sealed packages unopened and items must be in re-sellable condition. When returning please obtain a free proof of posting from the Post Office to enable you to make a claim if the goods should go missing in the post. A refund for the cost of the goods, or a replacement will be issued to the customer once the goods have been received and checked by a member of staff to ensure that they have not been used.
When returning goods it is your responsibility to make sure they are packed correctly to avoid being damaged. When an order is returned to theballoonshop.co.uk, the customer bears the risk of the goods, and is held responsible for them until they are received by theballoonshop.co.uk.
Returns & Cancellations/Refunds Policy, for personalised / bespoke items
As printed balloons / vinyl cut balloons / personalised sashes and balloon in a box deliveries are personalised and bespoke to your specific requirements, refunds or exchanges can only be given for faulty merchandise, or if there is an error with your order. Cancellation is not possible after submitting your order. Distance Selling Regulation cancellation rights are exempt as the goods we are selling are perishable.
Please address all return issues and notices to:
The Old Methodist Church, 21 Market Street, Adlington, Chorley, PR7 4HE