Delivery Information

SHOP ITEMS

For all shop items, i.e. balloons, party goods and fancy dress you will be given a range of delivery options on checkout. The courier used depends on the weight of the item and the destination. We will send out your items in the most cost effective way for you to keep prices low. With all our delivery services you get SMS and email notifications and tracking. Parcel Force also gives you a 1HR delivery time slot for customer convenience. No deliveries are made on Sundays or bank holidays.  Royal Mail Special Delivery Guaranteed services require a signature.

Smaller Items up to 2kg

Type Description Price
Click and collect from store Free
Royal Mail 48 Hour Tracked £2.99
Royal Mail 24 Hour Tracked £4.99
Royal Mail Special Delivery Guaranteed before 1pm £10.99
Royal Mail Special Delivery Guaranteed Saturday before 1pm £15.99

Larger Items up to 30kg

Type Description Price
Parcel Force 24 Hour Express £5.99
Parcel Force Saturday Service before 1pm £19.99

The following areas can have a 2 day delivery lead time using Parcel Force.

Area Price
Highlands and Islands of Scotland:

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
£8.99
 Republic of Ireland: £11.99
Northern Ireland, Isle of Man and Isles of Scilly :

BT, IM, TR21-25.
£11.99
Channel Islands

GE, JY.
£9.99
Isle of Wight :

PO30-41
£11.99

PERSONALISED / BESPOKE SASHES

All personalised sash prices include free Royal Mail 48Hr tracked postage. This is a 2 to 3 day service.  If you require a quicker delivery then you will be given the option at checkout for Royal Mail 24Hr tracked. No signature is required for these services. These are not a guaranteed service for the specific day of your choice. We cannot be held responsible for late deliveries. Sorry, but refunds for late delivery on items sent by 1st Class mail cannot be given. If you require a guaranteed delivery date then you must choose Royal Mail Special Delivery Guaranteed on the checkout page.  These services are available Monday to Friday only. If you require a Saturday delivery then you must choose the Royal Mail Guaranteed Saturday Service before 1pm option on the checkout page. Royal Mail Special Delivery Guaranteed services require a signature. No deliveries are made on Sundays or bank holidays.

Type Description Price
Click and collect from store Free
Royal Mail 24 Hour Tracked £4.99
Royal Mail Special Delivery Guaranteed before 1pm £10.99
Royal Mail Special Delivery Guaranteed Saturday before 1pm £15.99

PRINTED / BESPOKE BALLOONS

All printed / bespoke balloons are sent out by DPD LOCAL couriers on a 24HR next working day service. With all our delivery services you get SMS and email notifications and tracking. DPD LOCAL also gives you a 1HR delivery time slot for customer convenience. No deliveries are made on Saturdays, Sundays or bank holidays for printed balloons. A signature will be required for DPD LOCAL deliveries.

Type Description Price
Click and collect from store Not Available
DPD Local 24 Hour Next Working Day £6.99

The following areas have a 2 day delivery lead time using DPD. – Surcharges will be applicable POA.

Area Price
Highlands and Islands of Scotland:

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
POA

BALLOON IN A BOX GIFTS

All balloon in a box deliveries include either Royal Mail 24Hr tracked or Parcel Force 24Hr Express delivery included in the price of the balloon gift. No signature is required for these services. This is not a guaranteed service for the specific day of your choice. We cannot be held responsible for late deliveries. Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given. If you require a guaranteed delivery date then you must choose Royal Mail Special Delivery Guaranteed on the checkout page.  These services are available Monday to Friday only. If you require a Saturday delivery then you must choose the Saturday delivery option on the checkout page. With all our delivery services you get SMS and email notifications and tracking. Parcel Force also gives you a 1HR delivery time slot for customer convenience. Royal Mail Special Delivery Guaranteed services require a signature. No deliveries are made on Sundays or bank holidays.

Type Description Price
Click and collect from store Free
Royal Mail Special Delivery Guaranteed before 1pm +£4.99
Royal Mail Special Delivery Guaranteed Saturday before 1pm +£8.99
Parcel Force Saturday Service before 1pm +£15.99

The following areas can have a 2 day delivery lead time using Parcel Force.

Area Price
Highlands and Islands of Scotland:

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE.
+£3.99

IF RECIPIENT IS OUT / NOBODY IS HOME

If no-one is available at the delivery address to take receipt for the delivery a card will be left informing the recipient that a delivery attempt has been made. This card gives a phone number and clear instructions on how to get the balloon re-delivered or where the item can be picked up from. If the option has been chosen the box may be left with a neighbour. Theballoonshop.co.uk cannot be held responsible for late deliveries if no one is at home to receive the items. Please note re-delivery same day may not be possible.

LIMITATIONS

We do our best to deliver the goods to the correct address, however, we cannot be held responsible for incorrect or incomplete information. If goods are delayed due to this information being incorrect or incomplete, refunds will not be offered. Please ensure you supply us with a correct and complete delivery address including postcode.

Once delivered to the given address, the package is no longer the responsibility of theballoonshop.co.uk. If the goods are accepted or signed for by someone other than the recipient but not passed on, we cannot take responsibility for this nor offer any refund.

If you choose a one of our Express delivery options and your order is not delivered, or an attempted delivery is not made by the date specified, we will offer a full refund of your delivery charge. Exceptions to this rule include, but are not limited to, your delivery being delayed by terrorist activity, adverse weather conditions, industrial action, incorrectly supplied address details, strikes, blockades, natural disasters industrial accidents and road accidents. If you have received free delivery already, no refund of delivery charge can be made.

CLICK AND COLLECT

We offer a Click and Collect service from our shop. Order online before 12pm and collect the same day from 1pm.  Also you can find the opening hours and address of our Shop on our contact us page. We will keep your order for 7 days from the date your order is ready for collection. If you haven't collected it within 7 days, your order will be cancelled and refunded via the same payment method used to place the order.

Payment Sense

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